I have been a fan of Streamlight products for some time. It's an issue for me, because I am also frugal. Their lights are spendy, especially for a single-income family. I own 4 of their products: a TLR-1 HL weapon light, and 3 flashlights- a Protac 2L (takes 2 CR123s) a Protac 2AA (takes 2AAs) and a Microstream (takes 1 AAA).
I use lights pretty regular in my line of work, so I like a bright light, but one that throws a decently wide angle. When I go into a dark room, I want the light to illuminate the whole room, not just one spot. Streamlights provide a great beam for the work I do.
My Protac 2AA was being weird, and the beam would dim and brighten at random. It took a back seat to the others, because it wasn't working right. It languished on my dresser at home, and I haven't used it regularly in several months.
Recently, my Microstream also stopped working. It wouldn't turn on at all.
I had enough, and checked Streamlight's website, filled out a service form, and shipped them to Streamlight. I figured that since they didn't work anyway, even if Streamlight told me they were not covered under the product warranty, all I was out was 4 bucks shipping. I packed them up, and off they went.
After about a week, I hadn't heard anything, and wondered what was going on. I expected a call to find out stupid things like where and when I bought them, but no call came. I resolved to wait another week, then call them back.
About 3 days later, a package arrived. Inside were 2 new lights. Not in original packaging, so they either were pulled off the assembly line, or were refurbished lights, but they were not the ones I sent in, as mine both had rounded edges and shiny spots from hard use. Inside the box was a typed note, with something to the effect of "products covered under warranty. Claim accepted."
That's a stand-up warranty. I know I will keep buying Streamlight products now. Not only are they great, but they replace a genuinely defective product, no questions asked, even when it has seen hard use for several years.
Streamlight has the DLG Seal Of Approval.